Will pick up last past the pandemic?
One of my favorite examples I have learned from doing this blog is Chronodrive, a French chain specializing in pick up groceries. Specializing in the sense that this is all that they do. It makes for a...
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Shrinking variety
A recurring theme in how the pandemic has changed operations has been that firms are limiting variety. If a firm is having a hard time keeping up with demand surges and shifts, then a basic step is to...
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Still empty supermarkets
Some interesting images from the Wall Street Journal (From Flour to Canned Soup, Coronavirus Surge Pressures Food Supplies, Jul 12). First up a look at supermarket out of stocks. Note that this graph...
View ArticleBoohoo, corona, amd supply chain ethics
To state the obvious, it’s bad when your brand gets associated with a phrase like “modern slavery.” That is just the situation that British retailer Boohoo finds itself in. To backtrack a bit. Boohoo...
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Moving sales from the most profitable channel to the least profitable channel
More on shifting shopping habits and how firms are responding. Specifically, we are again looking at the growth of online grocery sales. The Financial Times has a really nice story examining why the...
View ArticleManaging pricing without data
Take a moment to appreciate the conundrum airline pricing managers currently find themselves in. In normal times, the main task of pricing managers and the revenue management systems they oversee is to...
View ArticleWhat service discipline is best for testing queues?
First in, first out (FIFO) is the service discipline that we are all most familiar with. If I get in line at the cafe before you do, I get to place my order first. Simple. Fair. But is that the best...
View ArticleStuck in the middle of a canal
One of the biggest supply chain stories of the past week has been the saga of the Ever Given, the ginormous container ship blocking the Suez Canal. Bloomberg has a nice podcast interviewing the head...
View ArticleWaiting on the water
One of the evolving stories of the operational impacts of the pandemic has been port congestion. We (collectively) have been ordering more stuff — shifting consumption from services to goods — and...
View ArticlePaying for a place in line at Disney
For a long time, one of my favorite service examples to discuss in class has been Disney’s FastPass system. In a nutshell, the program allowed guests to wait in a virtual line for a ride as opposed to...
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